CallAnalyzer

The tevitel.CallAnalyzer evaluates the call data and provides information on the occupancy rate of single connector sockets. How many calls will be forwarded at one go within a peak via the landline? Are there any sufficient channels left for incoming calls? The number of the required channels into the ISDN-, VoIP-, and GSM-nets can be optimized like this.

Besides these statistical analyses the Analyzer offers even for a professional Call Center voluminous evaluation options which are necessary for defining the Service level. The calls can be selected accordingly to the following criteria:

• telephone number
• successfull
• not successfull
• not reached
• cost center
• LAIN (via GSM-Module)
  
• number of calls, charging information and report

The Analyzer works up the call data of the tevitel.iPBX, which will be provided by the tevitel.LoggingClient in an Access- or MS-SQL-data base. Complex queries can be nearly realized in real time with a SQL-data base for the call data are written continuously.